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RETURN POLICY
Return & Refund Policy

Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that if your order has already been prepared for shipment or has been shipped, the cancellation may not be possible, and you will need to follow our standard return process upon receiving the item.

To cancel an order, please contact our customer service team as soon as possible with your order number and details. We recommend checking your order status in your account or contacting us to confirm whether your order is still eligible for cancellation.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is approved, you will receive instructions on how and where to send your package. Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item shipped).

Refunds

After we receive your returned item and inspect its condition, we will process your refund. The refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution's processing times.

Shipping costs are non-refundable unless the return is a result of our error. If you received a discount or promotion on your original purchase, the refunded amount will reflect the actual price paid after the discount was applied. Gift purchases will be refunded to the original payment method used for the purchase.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions may require additional time to process the transaction. If you've done this and still have not received your refund, please contact us with your order number and payment details so we can investigate the matter.

For payments made via PayPal, we recommend checking your PayPal account directly, as refunds often appear there immediately. If there are any discrepancies or issues with your refund, our customer service team will work with you to resolve the matter promptly.

Contact Us

If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:

Address: 3528 Blane Street, CENTERBROOK, Connecticut

E-Mail: [email protected]

Phone: +1314-620-3869

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, and we strive to respond to all inquiries within 24-48 hours.

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